As part of the Erasmus+ project Strengthening Capacities and Mechanisms for Enhancement of Quality Assurance System in Higher Education in Bosnia and Herzegovina (SMEQA), we organised a study visit at the Faculty of Social Sciences University of Ljubljana. This three-day event brought the project partners together to explore internal quality assurance systems and share best practices in higher education.

Participants gained insights into the University of Ljubljana’s PDCA-based quality assurance system and its integration into fields of teaching, research and support in order to promote continuous improvement and a culture of quality throughout the institution.

The study visit included comprehensive presentations of quality assurance practices at the level of study programs, faculties, and universities. Special attention was paid to self-evaluation processes, the implementation and analysis of student surveys, and the role of quality committees in higher education institutions. We also presented to participants an example of improving the quality of support services for the implementation of study practice (the MILEAGE project).

Participants also took part in interactive workshops and structured discussions on the topic of internal quality assurance. At the end the visit provided an opportunity to review the progress of the SMEQA work packages, focusing on dissemination activities and the preparation of the interim project report.